One address, read by the person who builds Terera. There is no ticket system, no chatbot, and no tier-one script.
We aim to reply within one business day, Australian Eastern time.
A few things are faster to fix than to describe.
Check that the right microphone is selected in Settings — Terera lists every input your system reports, and the default is not always the one you are speaking into. If you are on a headset, make sure it is the headset microphone and not the laptop's.
That is usually correct behaviour, not a fault. Terera holds its position when what you are saying stops matching the script, and picks you up when you return. If it holds when you are reading the script accurately, tell us — that is a real problem and we want to see it.
It is emailed within a minute or two of the payment clearing, from licence@terera.app — so check your spam folder first, because a sender your inbox has never seen before is exactly what gets filtered. If it is still missing after ten minutes, email us with the address you paid with and we will send it by hand.
Install Terera and enter the same key. Your licence covers three machines, and reinstalling on one you have already used does not cost you another — Terera recognises the machine and picks up where it was. If you have used all three and need to move to a fourth, email us and we will free one up.
Email us and we will sort it out. Same if you need cover for a team.
Include whatever you have. These help most:
Please do not send us your script. We do not want it, we do not need it to diagnose almost anything, and not having it is the point of the product. If a specific piece of text genuinely triggers a bug, a few words that reproduce it are plenty.
Installing and activating licences
Voice following, microphones and recognition problems
Refunds and billing
Bugs, and feature requests. We read all of them
Recovering scripts you deleted. They live only on your machine and we have no copy — that is deliberate, and it means we genuinely cannot get them back
Your operating system, your camera, or your conferencing software
Writing your presentation
If something about Terera makes it hard for you to use — contrast, motion, keyboard access, screen reader behaviour — please tell us. We treat that as a bug, not a feature request, and we will prioritise it accordingly.
Purchases are handled by Paddle as merchant of record. Paddle issues your invoice and can add your company details or VAT/GST number to it. If you need an invoice reissued, email us and we will arrange it.
Terkon Pty Ltd · ABN 81 652 483 997
New South Wales, Australia