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Support
support@terera.app
One address, read by the person who builds Terera. There is no ticket system, no chatbot, and no tier-one script.
We aim to reply within one business day, Australian Eastern time.
Before you write
A few things are faster to fix than to describe.
When you write
Include whatever you have. These help most:
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Please do not send us your script. We do not want it, we do not need it to diagnose almost anything, and not having it is the point of the product. If a specific piece of text genuinely triggers a bug, a few words that reproduce it are plenty.
What we can help with
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What we cannot
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Accessibility
If something about Terera makes it hard for you to use — contrast, motion, keyboard access, screen reader behaviour — please tell us. We treat that as a bug, not a feature request, and we will prioritise it accordingly.
Business, tax and invoices
Purchases are handled by Paddle as merchant of record. Paddle issues your invoice and can add your company details or VAT/GST number to it. If you need an invoice reissued, email us and we will arrange it.
Terkon Pty Ltd · ABN 81 652 483 997
New South Wales, Australia