Thirty days, no questions asked.
Terkon Pty Ltd (ABN 81 652 483 997) · Last updated 9 August 2026
30-day money-back guarantee
If you buy Terera and change your mind within 30 days, email support@terera.app and we will refund you in full. No questions, no form, no justification required.
We would rather you tried it first. Terera has a 30-day trial with every feature switched on — no card, no account. If you are unsure whether it works with your voice, your accent, your microphone or your setup, the trial is the honest way to find out, and it costs you nothing. When the 30 days end, voice follow switches off — the prompter itself keeps working manually, and nothing you created is touched. Entering a licence key switches voice follow back on.
How to request one
Email support@terera.app with the email address you bought with, or your order number. That is the whole process. Claiming costs you nothing beyond the email — we bear any expense of processing the refund.
We aim to reply within one business day and to instruct Paddle, the merchant of record, to issue your refund — usually the same day. Paddle returns the money to your original payment method, typically within 14 days.
Refunds go back to the original payment method. We cannot send one somewhere else.
What happens to your licence
A full refund of the purchase price ends your licence. When we refund you in full, your right to use Terera stops, and we ask you to remove it from your machines. Compensation or a partial refund for a fault, where you keep the software, does not end your licence.
We say this plainly because it should not be a surprise: a refund reverses the purchase. You are choosing to give the software back, not to keep it for free.
And we are relying on you. Terera checks your licence on your own computer and never reports to us — that is what lets it work with no network at all. So there is no remote switch here, only the agreement. We would rather tell you that than pretend otherwise.
If you later decide you want Terera after all, you are welcome to buy it again. (Repeat refund-and-rebuy cycles are ultimately at the discretion of Paddle, the merchant of record — but a genuine change of heart is not a problem.)
After 30 days
The guarantee runs for 30 days from purchase. After that we are not obliged to refund you, but we are not robots about it either. If something has gone wrong — the software will not run, it does not work on your machine, or you were charged twice — email us. We would rather sort it out than win an argument about a date.
Your rights under Australian Consumer Law
This guarantee is in addition to your legal rights, not instead of them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights, or equivalent mandatory consumer rights in your own country. If Terera has a major failure, your rights do not expire after 30 days.
Who processes the payment
Purchases are handled by Paddle, the merchant of record — Paddle is the seller of record and appears on your statement. Refunds are issued through Paddle under its Refund Policy (paddle.com/legal/refund-policy). You can contact us at support@terera.app or Paddle directly at paddle.net; either route works, and coming to us first is usually faster.